Cancellation & Refund Policy

1. Order Cancellation

Before Shipment: You may cancel your order at any time before it has been shipped. To cancel, please contact us immediately at +91 8209996851 or aimwaytechnologies@gmail.com with your order number.

After Shipment: Once an order has been shipped, it cannot be cancelled. However, you may refuse delivery or initiate a return after receiving the product (subject to our return policy).

2. Refund Eligibility

We offer refunds under the following conditions:

• The product is defective, damaged, or not as described
• Wrong product was delivered
• The product was not delivered within the promised timeframe
• Order was cancelled before shipment

Refund requests must be made within 7 days of receiving the product.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Products that have been used, damaged, or altered by the customer
• Products without original packaging and accessories
• Customized or personalized products
• Digital products or downloadable content

4. How to Request a Refund

To request a refund, please follow these steps:

• Contact us at +91 8209996851 or aimwaytechnologies@gmail.com
• Provide your order number and reason for refund
• Send clear photos of the product (if defective or damaged)
• Return the product in its original condition with all packaging

5. Refund Processing Time

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7-10 business days and credited to your original payment method. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

6. Return Shipping Costs

Defective/Wrong Products: We will cover the return shipping costs if the product is defective, damaged, or incorrect.

Change of Mind: If you are returning the product due to a change of mind, you will be responsible for the return shipping costs.

7. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

8. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

• Check your bank account or payment provider
• Contact your bank or credit card company (processing may take time)
• If you've done all of this and still haven't received your refund, please contact us at aimwaytechnologies@gmail.com

9. Contact Information

For any questions regarding cancellations or refunds, please contact us:

Email: aimwaytechnologies@gmail.com
Phone: +91 8209996851